How can we help you?

How can we help you?

Frequently asked questions

  • How long are your average delivery times?

    The delivery time for stock items is usually 2-3 business days, please refer to the order confirmation for the current delivery time. For all other items depending on workload - please inquire.

  • Can I purchase products directly from Ophardt?

    If you are a specialist wholesaler or OEM, we would be happy to help. As a manufacturer, Ophardt operates with a 3-stage distribution channel. End customers can order from their wholesaler.

  • What are the conditions in the return process?

    Within 8 weeks of the original purchase date, unused standard products in their original packaging and part of the current price list may be returned after consultation, and with reference to the original invoice number. A credit note will be issued with a minimum deduction of 35% of the net purchase value. Requests for payout of the credit will not be accepted. Filling goods may not be returned. For organizational reasons, we can only accept prepaid return shipments.

  • How is the guarantee and warranty regulated at Ophardt?

    In general, a warranty of two years applies to all of our products. This warranty can be extended for ingo-man® smart products, dependent on licensing model. Surpassing the two-year warranty, we assume liability for defects in accordance with our General Terms and Conditions for a period of five years for SanTRAL® and ingo-man® aluminum and stainless steel products, starting from the date of delivery, subject to the intended use and the use of original OPHARDT Hygiene parts for all of our deliveries, with the exception of the deliveries of plastic devices/pumps and smart devices.

ingo-man® Dispenser System

  • What does the name ingo-man® mean?

    The name ingo-man® is a combination of the German word for engineer, Ophardt, and “manus”, which is Latin for hand.

  • Which devices does the ingo-man® brand include?

    In addition to sanitizer dispensers and soap dispensers, the ingo-man® brand offers other useful products for hand hygiene. These include pumps, drip trays, Euro bottles, mounting solutions, waste containers, and much more.

  • Where is the ingo-man® Euro dispenser manufactured?

    The ingo-man® Euro dispenser is now largely manufactured at the Irish plant in Ballymote.

SanTRAL® Plus

  • What products make up the SanTRAL® Plus series?

    What products make up the SanTRAL® Plus series? The SanTRAL® Plus series offers you the complete solution for your washroom. Our product portfolio includes universal dispensers for different liquid product, paper towel dispensers with different mechanisms, waste bins, specialty waste bins for hygiene products, toilet paper dispensers, and toilet brushes.

  • Are SanTRAL® Plus devices only available as smart versions?

    Are SanTRAL® Plus devices only available as smart versions? No, the dispensers can also be used as non-smart devices. The devices can also be bought as Smart Ready, which allows you to retrofit them to become smart at a later date.

  • Can I retrofit the devices to become smart at a later date?

    Can I retrofit the devices to become smart at a later date? Yes, with the purchase of Smart Retrofit Kits, the dispensers can be quickly and easily retrofitted. The Smart Retrofit Kits can be purchased separately at a later date.

  • How can I buy an Kanary license?

    You can purchase the license for our facility management program from us, just contact us and we will help set you up.


  • How long is the warranty period?

    Our PRAESIDIO® disinfectant dispenser comes with a two-year manufacturer’s warranty from the date of delivery. This warranty underlines our confidence in the quality of our product.

  • What does Swiss Made mean?

    The term Swiss Made represents a designation of origin for Swiss products. In order to carry the “Swiss Made” label, certain criteria must be met. According to the Swiss trademark protection laws, at least 60% of key manufacturing and manufacturing costs must be incurred in Switzerland for industrial products to be deemed “Swiss Made”.

    The PRAESIDIO® meets and exceeds all criteria and proudly carries the “Swiss Made” seal.

RX Dispenser Series

  • With which backplates are the RX Euro dispenser compatible?

    All RX Euro dispensers are compatible with the back panel from the ingo-man series. This back wall is attached to the wall with three screws. Please take into account that for the RX 5 T touchless Euro dispenser an additional adapter is required for mounting on the back wall.

  • In which environments are the RX Euro dispenser suitable?

    The RX Euro dispenser is suitable for a wide range of applications. These include healthcare facilities such as clinics, hospitals, doctor’s offices, rehabilitation clinics, and pharmacies, but also public areas like offices, educational institutions, retail or shopping malls.

  • How should the RX Euro dispenser be cleaned?

    The RX Euro dispenser should be cleaned with a damp cloth and disinfected after a sufficient drying phase. Please remove the batteries from the non-contact dispenser system before reprocessing to avoid unwanted triggering during cleaning. It is also important to use no abrasive and corrosive cleaning agents.

  • What are the options for branding and customizing the dispenser?

    In addition to the classic white version, the RX euro dispenser is available in three standard signal colours. You can also place a logo on the top of the dispenser cover. For the manual RX Euro dispenser, printing is possible on the side of the dispenser housing.

KX Dispenser Series

  • At what volume can I order custom colours?

    At higher volumes you can get a completely custom colour for your dispenser. Please talk to our sales team to find out more.

  • Is there a minimum order quantity to set up a custom lockout for the KX?

    Yes, there is a threshold you need to meet to set up a completely custom lockout for the KX platform. Please contact our sales team to find out more.

  • Do you provide instruction sheets or installation videos?

    Yes, you can download our instruction sheets here and view additional video resources here.