How can we help you?

How can we help you?

Frequently asked questions

  • How long are your average delivery times?

    For stock items we normally guarantee a delivery time of 2-3 days. For all other items, as it depends on quantity being order and our capacity, please enquire.

  • Can I purchase products directly from Ophardt?

    If you are a specialist wholesaler or OEM, we would be happy to help. As a manufacturer, Ophardt operates with a 3-stage distribution channel. End customers can order from their wholesaler.

  • How do I change an ingo-man® bottle?

    To learn how, we recommend watching the instructional video

ingo-man® Dispenser System

  • What does the name ingo-man® mean?

    The name ingo-man® is a combination of the German word for engineer, Ophardt, and “manus”, which is Latin for hand.

  • Which devices does the ingo-man® brand include?

    In addition to sanitizer dispensers and soap dispensers, the ingo-man® brand offers other useful products for hand hygiene. These include pumps, drip trays, Euro bottles, mounting solutions, waste containers, and much more.

  • Where is the ingo-man® euro dispenser manufactured?

    The ingo-man® euro dispenser is now largely manufactured at the Irish plant in Ballymote.

SanTRAL® Plus

  • What products make up the SanTRAL® Plus series?

    What products make up the SanTRAL® Plus series? The SanTRAL® Plus series offers you the complete solution for your washroom. Our product portfolio includes universal dispensers for different liquid product, paper towel dispensers with different mechanisms, waste bins, specialty waste bins for hygiene products, toilet paper dispensers, and toilet brushes.

  • Are SanTRAL® Plus devices only available as smart versions?

    Are SanTRAL® Plus devices only available as smart versions? No, the dispensers can also be used as non-smart devices. The devices can also be bought as Smart Ready, which allows you to retrofit them to become smart at a later date.

  • Can I retrofit the devices to become smart at a later date?

    Can I retrofit the devices to become smart at a later date? Yes, with the purchase of Smart Retrofit Kits, the dispensers can be quickly and easily retrofitted. The Smart Retrofit Kits can be purchased separately at a later date.

  • How can I buy an Kanary license?

    You can purchase the license for our facility management program from us, just contact us and we will help set you up.


  • What kind of stainless steel is the PRAESIDIO® made of?

    The body of the PRAESIDIO® sanitizer dispenser is made of polished AISI 304 stainless steel. In the standard version, the door of the touchless dispenser is made of the same material and is powder coated white (RAL 9016).

  • How should you prepare and clean the PRAESIDIO®?

    Please note that even a high-quality product such as the PRAESIDIO® requires regular care and reprocessing. To avoid operating errors during cleaning and reprocessing, we recommend removing the Euro bottle and the pump from the dispenser beforehand. The batteries must also be removed before cleaning. When it is plugged into power, the electrical plug must be pulled out beforehand. The housing, spray chamber, drip tray and base area are to be cleaned with a damp cloth and optionally wiped with disinfectant after it is dry.

    The pump must be rinsed under warm running water from the outside and flushed from the inside. The pump must then be disinfected with a suitable product.

    Disinfectant residues at the pump outlet must be removed regularly.

    Please take into account that no acidic or chlorine-containing cleaning agents and no scouring agents should be used.

  • How long is the warranty period?

    Our PRAESIDIO® disinfectant dispenser comes with a two-year manufacturer’s warranty from the date of delivery. This warranty underlines our confidence in the quality of our product.

  • What does Swiss Made mean?

    The term Swiss Made represents a designation of origin for Swiss products. In order to carry the “Swiss Made” label, certain criteria must be met. According to the Swiss trademark protection laws, at least 60% of key manufacturing and manufacturing costs must be incurred in Switzerland for industrial products to be deemed “Swiss Made”.

    The PRAESIDIO® meets and exceeds all criteria and proudly carries the “Swiss Made” seal.

RX Dispenser Series

  • With which backplates are the RX Euro dispenser compatible?

    All RX Euro dispensers are compatible with the back panel from the ingo-man series. This back wall is attached to the wall with three screws. Please take into account that for the RX 5 T touchless Euro dispenser an additional adapter is required for mounting on the back wall.

  • In which environments are the RX Euro dispenser suitable?

    The RX Euro dispenser is suitable for a wide range of applications. These include healthcare facilities such as clinics, hospitals, doctor’s offices, rehabilitation clinics, and pharmacies, but also public areas like offices, educational institutions, retail or shopping malls.

  • How should the RX Euro dispenser be cleaned?

    The RX Euro dispenser should be cleaned with a damp cloth and disinfected after a sufficient drying phase. Please remove the batteries from the non-contact dispenser system before reprocessing to avoid unwanted triggering during cleaning. It is also important to use no abrasive and corrosive cleaning agents.

  • What are the options for branding and customizing the dispenser?

    In addition to the classic white version, the RX euro dispenser is available in three standard signal colours. You can also place a logo on the top of the dispenser cover. For the manual RX Euro dispenser, printing is possible on the side of the dispenser housing.

KX Dispenser Series

  • Can I buy an OPHARDT KX off the shelf?

    Coming this year, you will be able to purchase a refillable KX 750ml touchless dispenser from us online.

  • At what volume can I order custom colours?

    At higher volumes you can get a completely custom colour for your dispenser. Please talk to our sales team to find out more.

  • Is there a minimum order quantity to set up a custom lockout for the KX?

    Yes, there is a threshold you need to meet to set up a completely custom lockout for the KX platform. Please contact our sales team to find out more.

  • Do you provide instruction sheets or installation videos?

    Yes, you can download our instruction sheets here and view additional video resources here.